Regional Pharmacy Chain Case Study
From 12-Vehicle Fleet to Zero Overhead
How a 45-location pharmacy chain eliminated their delivery fleet and improved customer satisfaction while cutting costs by $2.1M annually.
45
Locations Served
$2.1M
Annual Savings
98.7%
Customer Satisfaction
Background
A regional pharmacy chain with 45 locations across the Hudson Valley was struggling with their 12-vehicle delivery fleet. Rising costs, driver shortages, and increasing customer expectations for same-day delivery were straining their operations.
The Challenge
- 1.Annual fleet costs exceeding $1.6M with unpredictable maintenance expenses
- 2.45% driver turnover rate requiring constant recruitment and training
- 3.Customer complaints about missed delivery windows and lack of tracking
- 4.Management time diverted from core pharmacy operations to logistics issues
The Solution
After a 30-day pilot program, the pharmacy chain transitioned 100% of their deliveries to Sendy Logistics.
- Seamless integration with their pharmacy management system
- Real-time tracking for customers and staff
- HIPAA-compliant handling procedures for all medications
- Flexible capacity that scales with seasonal demand
- Dedicated account management and 24/7 support
Results After 12 Months
$2.1M
Annual Savings
98.7%
Customer Satisfaction
99.2%
On-Time Delivery
0
Fleet Management Headaches
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